Hi this.to.firstName

Thank you so much for letting me know that you were unable to problem.description1. It must have been so frustrating, after waiting so long to problem.description2. I'm so embarrassed about this slip up, and I'm hoping you can accept this apology.

What happened was brief.description. This absolutely doesn't meet our high customer services standards, and has made us realize we need to description.of.remedy from now on. Everyone has been briefed on this, and we have a new procedure in place.

But none of that changes that you had to experience the issue. So I would like to offer you offer.of.compensation. I hope this helps make up for our mistake.

Again, this.to.firstName, I'm really sorry that this happened. If anything is missing from this explanation or if you have any further questions, don't hesitate to call.

Kind regards,

this.firstName